Customer Operations - Summer Intern
Description
Highlights of the role
In this role, you will support the Customer Care Team by helping identify and reduce revenue loss while streamlining key operational processes to enhance efficiency and service accuracy. This is a full-time paid internship located in Glendale, AZ.
Internship Dates: June 1, 2026 – August 7, 2026
What you’ll be responsible for
- Research and identify possible sources of non-revenue water (NRW) loss
- Identify properties with multiple meters and consolidating them to a single account to streamline billing
- Use the Maricopa County Assessor’s website to identify missing parcel numbers for properties in EPCOR’s Paradise Valley and Fountain Hills service territory
- Identify water providers for EPCOR’s commercial wastewater-only accounts and making recommendations for data sharing agreements with those entities
- Compare historical bad debt with current customer phone numbers and emails to identify recovery opportunities
- Respond to customer email inquiries about their bills, usage and other complex billing questions
- Demonstrate a high-performance, high-discipline, safe, accountable, focused, innovative, and achievement-oriented manner of working
- Support other projects and responsibilities as requested
What’s required to be successful
- Currently enrolled in secondary education to include trade school or recent graduate
- Basic knowledge of Water/Wastewater systems
- Proficiency in CIS platforms
- Strong computer skills including Microsoft Office Suite (Word, Excel, PowerPoint)
- Demonstrates professionalism and reliability in all tasks
- Works collaboratively with team members and mentors
- Communicates effectively in both verbal and written formats
- Eager to learn and apply new skills
Why EPCOR?
EPCOR is a place where your work matters, your growth is supported, and your safety is prioritized. Here’s what you can expect when you join our team:
- Safety-First Culture: We prioritize your safety through robust training, proactive programs, and recognition of safety milestones.
- Inclusive & Innovative Environment: Be part of a team that values diverse perspectives, celebrates innovation, and fosters a sense of belonging.
- Award-Winning Workplace: EPCOR has been recognized as a Best Places to Work employer – it’s our people who make that possible.
About EPCOR USA
At EPCOR USA, we don’t just deliver water and wastewater services - we invest in communities, protect the environment, and build infrastructure that powers the future. As part of a North American company operating across the United States and Canada, we’re headquartered in Glendale, AZ, and are proud to be one of the largest private water utilities in the Southwest.
Other important facts
- To join EPCOR, you must be at least 18 years old, have a high school diploma or equivalent, and be legally authorized to work in the United States.
- If selected for the role, you must successfully complete a background check, drug screening, professional reference check, previous employer verification, and education verification. Some positions may also require a credit check.
- Some roles may involve working outdoors in various weather conditions and require additional physical capabilities. Positions regulated by the Department of Transportation (DOT) may also have specific compliance requirements.
EPCOR USA is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.